Win-back lost customers when their purchasing behavior starts to deviate
Acquiring new customers is 5x more expensive than retaining an existing one. Keep your customers engaged and save your budget for what matters most.
Trusted by more than 3,600 locations globally
Customer lifecycle campaigns that align to your customer’s actual purchasing journey
Every customer has different buying habits. Prevent churn with win-back campaigns tailored to your customer’s unique buying cycle, not pre-defined static buying windows.
- Message customers 2 hours before their preferred buying time to be top of mind
- Trigger automations when a customer is becoming absent, not when they’re already gone
- Unlock deals, rewards, and drip messaging to keep customers engaged
Make your brand sticky and keep customers engaged with detailed insights
Reignite stagnant shoppers. Automate and track simple flows to keep your store top of mind when the customer is ready to make a purchase.
- Identify slipping or absent customers before its too late
- Uncover any holes in your “leaky bucket” with helpful insights
- Automatically move your won-back customer into active customer workflows
“Our lifecycle stages ensure accurate and reliable visit frequency. Don’t rely on the seven minutes your customer spends in store or on your e-commerce site alone to move the needle. Stop your leaking bucket by proactively reaching out to your customers before they fall out of the funnel entirely.”
Nicholas Paschal
SEO
The proof is in the numbers: three examples of successful AIQ win-back campaigns
No matter what size retailer you are, win-back campaigns can be crucial to reducing customer churn and bolstering sales.
- 24k customers served win-back campaigns
➡️ 21% conversion rate = $310k in recaptured revenue - 16k customers served win-back campaigns
➡️ 19% conversion rate= $164k in recaptured revenue - 2.3k customers served win-back campaigns
➡️ 20% conversion rate = $69k in recaptured revenue
We've got your back with support you can count on
Comprehensive support is available if your team needs an extra helping hand. Take advantage of our Premium support packages and receive up to:
- 2 hours of video conferencing monthly with a dedicated CSM
- priority engineering support
- priority response times
Get started easily with tips from our blog
Enhance your strategy with best practices and learn how to get the most from your AIQ suite.
A guide to AIQ win-back campaigns
Effective win-back email campaign strategies
